Habitica Wiki
Habitica Wiki
(→‎Subscription Problems: Edited Bug Report directions to be clearer.)
(improved the instructions for emailing about changing mobile app subscription lengths)
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'''If your current subscription is through Google Play or iTunes''', when you cancel it, it is not actually possible to create a new subscription using any payment method until the current subscription has completely ended. You need to wait until the subscription benefits have run out before you will be able to create a new subscription. This means that you will lose your count of consecutive months and the associated benefits. However Habitica's admins will be able to put those benefits back '''if''' you contact them in advance. Therefore, the recommended process to change a Google Play or iTunes subscription is:
 
'''If your current subscription is through Google Play or iTunes''', when you cancel it, it is not actually possible to create a new subscription using any payment method until the current subscription has completely ended. You need to wait until the subscription benefits have run out before you will be able to create a new subscription. This means that you will lose your count of consecutive months and the associated benefits. However Habitica's admins will be able to put those benefits back '''if''' you contact them in advance. Therefore, the recommended process to change a Google Play or iTunes subscription is:
 
#Log in to Google Play or iTunes and go to the subscription area in your account to find the date that your next payment is due for your current subscription.
 
#Log in to Google Play or iTunes and go to the subscription area in your account to find the date that your next payment is due for your current subscription.
#Wait until a few days before that date.
+
#Wait until a week or two before that date.
 
#Use the Help -> Report a Bug button to email the Habitica Team. In your message say that you have an iTunes / Google Play subscription and you want to change it. Include this message in your post: <blockquote>"The wiki says I can ask you to make a copy of my current consecutive month benefits so that you can put them back in my account when I start my new subscription."</blockquote>
 
#Use the Help -> Report a Bug button to email the Habitica Team. In your message say that you have an iTunes / Google Play subscription and you want to change it. Include this message in your post: <blockquote>"The wiki says I can ask you to make a copy of my current consecutive month benefits so that you can put them back in my account when I start my new subscription."</blockquote>
  +
#'''Wait''' until you have received an emailed reply saying that your consecutive month benefits have been saved. It may be a few days before the reply is sent. '''Keep''' the reply - you will need it again later!
 
#Cancel your current subscription.
 
#Cancel your current subscription.
#After the subscription benefits have run out, create your new subscription using whichever payment processor and subscription length you prefer.
+
#After the subscription benefits have run out, create your new subscription using whichever payment processor and subscription length you prefer. It is important that you do this within a couple of days of your old subscription ending. If there is a gap of more than a few days, your previous benefits cannot be restored.
#Use the Help -> Report a Bug button to say that you have created a new subscription and you would like your previous consecutive month benefits to be added back to your account and remind them that you posted a few days ago to ask for your previous benefits to be copied. It is important that you do this within a few days of your old subscription ending. If there is a gap of more than a few days, your previous benefits cannot be restored.
+
#As soon you have created the new subscription, find the reply email that you received. Reply to '''that email''' to tell the Habitica Team that you have created a new subscription and you would like your previous consecutive month benefits to be added back to your account.
   
 
====Important Note for iTunes Subscribers====
 
====Important Note for iTunes Subscribers====

Revision as of 10:28, 20 September 2021

Purchasing a Subscription helps keep Habitica thriving and funds the development of new features. A subscription also offers players a number of helpful and fun benefits. However, Habitica is not a pay-to-win game and subscribers generally do not gain benefits over non-paying users in terms of advancing in Habitica.

Players can subscribe, check their subscription status, and manage their subscription at the "Subscription" page from the website's Settings menu (direct link) or at the "Subscription" screen of the iOS and Android apps.

Subscriptions cost US$5 per month and can be purchased in one-, three-, six-, or twelve-month blocks. The twelve-month block gives a 20% discount, costing $48 for the year ($4 per month). The mobile apps show subscription prices in local currency and charge those local prices based on the exchange rate set by Apple or Google Play.

A subscription can be either recurring (it renews automatically at the end of the term until canceled) or non-recurring (a "gift subscription" which can be purchased for yourself or another player).

Subscription Benefits

File:Pet Jackalope-RoyalPurple.png

The Royal Purple Jackalope Pet is exclusive to subscribers.

Habitica subscribers receive several benefits:

  • Buy Gems with gold. Visit the Market's "Special" section to buy Gems for 20 gold points each. You can buy up to 25 Gems each calendar month, but for every three consecutive months you remain a subscriber or buy in advance, the monthly cap increases by 5 Gems for a maximum of 50 Gems per month!
  • Retain additional To Do and task history entries. Export more of your data to measure the benefits your new habits are providing. Refer to Task History Compression for more information.
  • Doubles the daily drop-cap. Get twice as many drops as you make progress on your tasks and To Do's!
  • Get monthly Mystery Items that are exclusive to subscribers. These items do not increase stats, but they are fun and a cool mark of distinction.
  • Get an exclusive pet. Get the Royal Purple Jackalope Pet, which is only given to subscribers.
  • Supports the developers. Habitica is kept running by a dedicated group of people (not to mention the servers) who need love too.

Bonus Benefits for Longer Subscriptions

Hourglass

Players who subscribe for at least three consecutive months will receive additional benefits. For each consecutive three-month period, subscribers receive one Mystic Hourglass and can purchase an additional 5 Gems per month (up to a maximum of 50 Gems per month). The Mystic Hourglass summons the Mysterious Time Travelers, who allow the player to purchase one of the following items: one of the past Mystery Item Sets, a past World Boss pet or mount, an exclusive quest scroll, or one of the exclusive Steampunk Sets.

Subscribers choosing the one-month recurring subscription will receive their bonus benefits every three months, as long as they remained subscribed for that entire time. The initial benefits will appear within the first three days of the calendar month following their third month renewal, and subsequent benefits will appear every three months thereafter. For example, if you start your subscription in January and it runs without a break, your third month renewal will occur in March, and you will receive your first Hourglass and increased Gem cap within the first three days of April (the month following the renewal). Subsequent benefits will be received in July, October, etc.

Subscribers purchasing a longer subscription will immediately receive the bonus benefits based on the length of the subscription. When the subscription renews, they will receive the next set of bonus benefits within the first three days of the following calendar month. For example, if you buy a six-month subscription in January, you will immediately receive two Mystic Hourglasses and add an additional 10 Gems to the monthly Gem cap. After six months have passed and your subscription renews in July, you will receive another two Mystic Hourglasses and an increase of 10 Gems to the monthly Gem cap within the first three days of August (the month following renewal). (You get the same number of Mystic Hourglasses that you would receive with a one-month subscription recurring for six months, but it takes less time to receive those benefits with a six-month subscription. Additionally, you are able to purchase more Gems in total if you choose a longer subscription, because you can enjoy the higher Gem cap immediately instead of having a lower Gem cap initially.)

The table below shows the timing of the consecutive month benefits for each length of subscription.

Subscription
Type
Number of
Hourglasses
Gem
Cap
When 1st Set
Received
When 2nd Set
Received *
When 3rd Set
Received *
1-month
recurring
1 +5 within the first
3 days of the
4th consecutive calendar month *
within the first
3 days of the
7th consecutive calendar month
within the first
3 days of the
10th consecutive calendar month
3-month
block (gift or
recurring)
1 +5 immediately after first purchase ** in the first
3 days of the
5th calendar month
in the first
3 days of the
8th calendar month
6-month
block (gift or
recurring)
2 +10 immediately after first purchase ** in the first
3 days of the
8th calendar month
in the first
3 days of the
14th calendar month
12-month
block (gift or
recurring)
4 +20 immediately after first purchase ** in the first
3 days of the
14th calendar month
in the first
3 days of the
26th calendar month

* Assuming the subscription is renewed a sufficient number of times.

** This applies to only the first purchase at the start of the subscription. For the later payments, the "When 2nd Set Received" column describes when the next set of benefits will be received.

Please note that the subscription months must be consecutive. If you cancel your subscription and do not renew it before the termination date passes, the consecutive month count drops back to zero. However, if you do renew your subscription before the termination date, your consecutive month count and benefits will not be lost.

Subscribing

HabitRPG-Recurring-Subscription-Options

Subscriptions options on website from settings

On the website, to start a new subscription go to User Icon > Subscription. Subscriptions can be purchased using PayPal, Amazon Payments, or Stripe (for direct credit card payments). Select a payment service and follow the instructions to submit your payment information.

On the mobile apps, to create a subscription go to the "Subscription" screen. Subscriptions can be purchased using only using your Google Play or iTunes account.

After you complete the transaction, you will receive a confirmation email.

Your subscription will automatically renew at the end of each subscription period.

Obtaining an Invoice

If you need an invoice apart from the receipt you receive according to your payment method, you can request one by emailing admin@habitica.com, including your User ID.

Non-USA PayPal Subscriptions

Some players from outside the USA cannot use PayPal to purchase recurring subscriptions due to a PayPal bug. Instead, they can send themselves a non-recurring gift subscription and can pay for it with PayPal because PayPal treats gift subscriptions as a single purchase, not a recurring payment. Refer to "Gifting a Subscription" below for details.

Subscriptions using your Balance in a Payment Service Website

Recurring subscriptions cannot be purchased using your balance in Amazon, PayPal, Google Play, or iTunes. If you wish to purchase a recurring subscription, you must have a credit or debit card enabled in one of those services (or use a credit card directly with Stripe). This is to ensure that future payments can be made. A balance is not suitable for recurring payments since there's no guarantee that any money will exist in the balance when the next payment is due. However, you can use money in your PayPal or balance to send yourself a non-recurring gift subscription (this might also work with money from an Amazon balance). Refer to "Gifting a Subscription" below for details.

Gifting a Subscription

HabitRPG-Gift-Profile

Profile Gift Icon

HabitRPG-Gift-Gems-Subscription

Options when Gifting Gems & Subscription

You can purchase subscriptions for other players via the website. To purchase a subscription for another player, open their profile, which is most easily accessed by clicking on their name in chat or their avatar in your party. At the top of each profile is a gift icon (see image to the left). If you don't see the icon, turn off browser extensions such as add-ons or CSS themes/styles. Click that icon to open the "Send Gift" screen (see the image to the right). Click one of the options in the "Subscribe" area for the length of subscription you would like to purchase for your friend. You may also add an optional message before selecting your payment method.

You can also purchase a gift subscription for yourself in the same way. To access your own profile, either click your image in the top left bar or find (or make) a post in your party chat, the Tavern, or any guild, and then click on your own name.

The payment methods for gift subscriptions are Stripe, PayPal, and Amazon Payments.

Gift subscriptions do not automatically renew. If you are purchasing a gift subscription for yourself because the methods of making recurring subscriptions do not work for you, don't forget to buy yourself a new gift subscription before your old subscription runs out.

It is important to note that gift subscriptions don't kick in immediately if the giftee already has an active subscription. In this case, the gift subscription months will only be applied to the account after the current subscription has run out. However, the number of Mystic Hourglasses associated with the gift subscription will always be received immediately after the subscription is gifted.

Managing Your Subscription

Checking Subscription Status

Subscription status

Subscription status

To see the status of your subscription, go to the User Icon > Subscription on the website or "Subscription" on the mobile app. You will see some or all of the following information, depending on the exact details of your subscription:

  • On the website:
    • Subscription details: length of subscription term, payment method
    • Consecutive Months: number of consecutive months your subscription has been active
    • Gem Cap Extra: the number of Gems you can purchase with gold each month in addition to the standard 25 Gems
    • Mystic Hourglasses: the number of Mystic Hourglasses you own
  • On the mobile app:
    • Subscription details: length of subscription term, payment method
    • Months subscribed: the number of consecutive months your subscription has been active
    • Monthly gem cap: number of additional Gems you can purchase with gold each month
    • Current Mystic Hourglasses: the number of Mystic Hourglasses you own

Changing Payment Method

How to change your payment method depends on what change you would like to make and which "payment processor" you chose initially (payment processors are Stripe, PayPal, Amazon Payments, Google Play, and iTunes).

If you subscribed using Stripe and would like to use a different credit card, go to the subscription page and click the blue "Update Card" button at the bottom of the page. A popup window will ask you for your email address and new credit card details.

If you subscribed using PayPal, Amazon Payments, Google Play, or iTunes and would like to use a different payment method within that same payment processor (e.g., to use a new credit card), log into your account on the payment processor's site and update your payment details there.

To change to a different payment processor (e.g., to change from Stripe to PayPal), you will need to follow the same process that is used for changing the length of your subscription, which is described in the next section.

Changing the Length of your Subscription

This section describes how to change your subscription length (e.g., to change from a one-month recurring subscription to a twelve-month recurring subscription). The same process can be used to change from one payment processor to another.

You will need to cancel your current subscription and create a new one, however this can be done without loss of benefits if you follow these instructions carefully. Please read this whole section before starting to change your subscription.

First some general information: When you cancel your subscription, the subscription benefits will continue for the remaining time that you have already paid for. If you start a new subscription before that time ends, then you will not lose your count of consecutive months subscribed or the increased benefits if the count is three months or more. If you start your new subscription after the old one runs out, you will lose your consecutive month benefits (however you will not lose any Hourglasses or Mystery Items that you have already been given).

Therefore, the recommended process for changing to a new subscription method is to wait until a few days before your current subscription is due to renew, cancel it, and then immediately create a new subscription. The new subscription will start straight away, but the few days remaining on the old one will be saved in your Habitica account and will be usable again if you later cancel your new subscription (they will be automatically added on to the end of the new subscription after it is cancelled).

If your current subscription is through Google Play or iTunes, when you cancel it, it is not actually possible to create a new subscription using any payment method until the current subscription has completely ended. You need to wait until the subscription benefits have run out before you will be able to create a new subscription. This means that you will lose your count of consecutive months and the associated benefits. However Habitica's admins will be able to put those benefits back if you contact them in advance. Therefore, the recommended process to change a Google Play or iTunes subscription is:

  1. Log in to Google Play or iTunes and go to the subscription area in your account to find the date that your next payment is due for your current subscription.
  2. Wait until a week or two before that date.
  3. Use the Help -> Report a Bug button to email the Habitica Team. In your message say that you have an iTunes / Google Play subscription and you want to change it. Include this message in your post:

    "The wiki says I can ask you to make a copy of my current consecutive month benefits so that you can put them back in my account when I start my new subscription."

  4. Wait until you have received an emailed reply saying that your consecutive month benefits have been saved. It may be a few days before the reply is sent. Keep the reply - you will need it again later!
  5. Cancel your current subscription.
  6. After the subscription benefits have run out, create your new subscription using whichever payment processor and subscription length you prefer. It is important that you do this within a couple of days of your old subscription ending. If there is a gap of more than a few days, your previous benefits cannot be restored.
  7. As soon you have created the new subscription, find the reply email that you received. Reply to that email to tell the Habitica Team that you have created a new subscription and you would like your previous consecutive month benefits to be added back to your account.

Important Note for iTunes Subscribers

If your current subscription was paid for with your iTunes account, then when you visit the iTunes Store app, you will see an option there to change the subscription length. Do not use this option! iTunes provides that option without Habitica being able to control it fully and so if you change your subscription length using that option, you will not get all the subscription benefits that you should be given. This situation might be improved in future, in which case these instructions will be updated.

Cancelling a Subscription

Subscription cancelled

A cancelled subscription

Are you sure you want to cancel? If you're having technical problems or Habitica doesn't seem to be working out for you, please consider contacting us. We want to help you get the most from the site. Please report technical problems by pressing the Help menu on the website then Report a Bug. On the mobile apps press Support or About on the menu then Report a Bug. This sends an email to admin@habitica.com with general information about your account so the Habitica team can help. Habitica admin may require additional emails from you with more private information.

To cancel a subscription made with Amazon, PayPal, or Stripe, on the website, go to Settings > Subscription and click on the red "Cancel Subscription" button on the bottom of the page. The site will then ask you to confirm the choice to cancel. Click "Ok" on the confirmation alert to finish the unsubscription process. To cancel a subscription made with Google Play or iTunes, go to the "Gems and Subscription" screen on the mobile app and follow the instructions there.

After cancellation, all subscription benefits will stay in effect until the final date that you have paid for as shown on the subscription page. For example, if you cancel a three-month subscription after just one month, the subscription should last for another two months and the termination date on the subscription page should reflect this. If this does not happen, on the website, press Help then Report a Bug. On the mobile apps press Support or About on the menu then Report a Bug and Habitica's admins will fix it promptly.

Subscription Problems

If you experience any problems with your subscription, please let the Habitica team know about them by pressing Help then Report a Bug. This automatically starts an email to the Habitica staff with general information about your account. Add to the email what the problem is and remember to press send. To report bugs on the Habitica apps press Support or About in the menu and then Report a Bug.

Group and Corporate Plans

Members of a party or guild with a group plan receive full subscription benefits for free (however the leader of the party or guild must pay for the group plan as described on the Group Plans page).

Originally referred to as the Enterprise Edition, various types of corporate plans will join the individual subscription option. Currently, users may purchase the large-scale "Organization" plan, but family- and group-sized plans are also in development.

Contributor Reward

Rarely, a tier 7 contributor who has continued to offer vital improvements to Habitica will be offered a free subscription for life. This is awarded only in special cases and only at the discretion of the staff.

Gift-1-Get-1 Promotions

Occasionally, Habitica offers a time-limited promotion where if you gift someone a subscription, you get one for yourself for free. Below are some answers to commonly asked questions regarding these promotions for reference. If you have any questions about these promotions, please feel free to ask in the Tavern or the Habitica Help: Ask a Question Guild.

How do I gift a subscription?

Please refer to the "Gifting a Subscription" section above.

Can I gift a subscription to myself and get the promotion too?

No, the promotion only applies when you gift a subscription to somebody else. However, you and a friend can give each other gift subscriptions if you both want to give and receive the promotion.

How does this work if the recipient already has a subscription for x months?

The gift subscription is added to the end of the existing subscription. It is important to note, however, that for gift subscriptions of at least 3 months, the giftee (and the gifter) will receive the appropriate number of Hourglasses from the gift subscription immediately when the gift subscription is purchased, and not whenever it takes effect.

How does this work if the recipient has a recurring subscription?

If a person already has a recurring subscription and is gifted a subscription, then the gift will be added to the end of their recurring subscription. However, since the recurring subscription never ends until cancelled, they won't get any benefit from the gift subscription until they cancel their recurring subscription and wait for the period they've paid for to run out. Likewise, if the person buying the gift already has a recurring subscription, they will get their own free gift subscription, but won't benefit from it until they cancel their recurring subscription. The only exception to this are the Hourglasses. If you gift someone a subscription of at least 3-months length, they (and you) will receive the appropriate number of Hourglasses associated with that subscription immediately, and not whenever the gift subscription takes effect.

Note that you do not have to cancel your recurring subscription if you receive a gift or a free subscription from giving a gift. The gift will remain in your account indefinitely and will only be activated whenever your recurring subscription runs out.

How does this work with consecutive subscription months?

When a recurring subscription is cancelled, the full subscription benefits will keep working until the period paid for has run out. The gift subscription will then take effect immediately. This means you won't lose your count of consecutive months subscribed. The same is true for non-recurring subscriptions—the gift is added to the end and takes effect immediately, so it does not break your streak for consecutive subscription months.

It is possible to have a new recurring subscription after the gift subscription ends. If you pay for the new recurring subscription before the end of the gift subscription, it will start at the moment that the gift subscription ends, and you again won't lose your count of consecutive months. Again, the same applies to non-recurring subscriptions, though bear in mind that if the non-recurring subscription time runs out without renewal, the consecutive subscription month streak will be lost.

See Also