Socialites are Habitica contributors who help answer questions in the Tavern and the Habitica Help: Ask a Question guild. The following article offers tips and tricks for Socialites to help answer questions.
Our goal is to answer questions fully and concisely for new and old players alike.
How to Start
Start small by giving answers to questions you're sure about. If you're not certain about how to help someone, you can read the wiki carefully and give a summary of what you find. It's often helpful to also post links to relevant wiki pages so that the player can learn extra details if they'd like to. However, avoid giving abrupt "RTFM" ("Read the Freaking Manual") responses; be aware that new players might not know about the wiki, or might feel overwhelmed by all the information in it, so be sensitive to their needs for gentle assistance.
Join the Aspiring Socialites guild. This is a place for Socialites to share resources, clarify answers to complicated questions, ask questions directly related to being a Socialite, and spread cheer. In addition, the guild has a monthly challenge that offers a great way to develop skills and resources for Socialite activity. However, when you have questions of your own about how to use Habitica, please do not ask them in the Aspiring Socialites guild because that is not its purpose - ask them as any other player would in the Tavern or Habitica Help: Ask a Question guild so that the questions and answers can help other players.
Tips and Tricks
- When players ask about features that don't exist, say something like "We don't have that feature, but the good news is that you can request it through Help > Request a Feature on the Habitica website or About > Request a Feature in the mobile app." Avoid saying "Unfortunately, we don't have that feature." Using "unfortunately" makes it seem like there's a problem with Habitica for not having that feature and that there is an expectation that it needs to be fixed by the developers.
- When advising players to report bugs, if it's a website problem say something like "Please report that through Help > Report a Bug." It's best not to give them the direct link to the Report a Bug guild because they won't remember the link if they need it again in the future, but they are likely to remember the menu location. If the bug occurs on a mobile app, direct them to About > Report a Bug in the app's menu.
- When someone has posted something inappropriate, do not moderate (that is for the Staff and Moderators to do). Instead, notify moderators about the post by using the post's "report" button. If you wish you can state "I'm not a moderator, but just so you know, it looks like your post might violate the [Community Guidelines](https://habitica.com/static/community-guidelines)." Don't phrase a comment as a direct command (for example, don't say "Please don't swear. You should remove your message.") -- that's referred to as "back-seat modding" in the Community Guidelines and is itself a violation of them.
- Use Markdown to format links. This looks neater and avoids an issue on the Android App, where bare links are not clickable.
- Use the Chrome Chat Extension to monitor both the Tavern and Habitica Help: Ask a Question guild at the same time. (Click the name in the extension for a fast reply.)
- Keep common responses to questions in a format that you can easily copy and paste from. This makes responses quick and pre-formatted with links for easy reading.
- If you see someone posting in the Tavern or any guilds about tools they have built to integrate with Habitica, suggest to them that they copy their post to the Aspiring Comrades guild -- it's a guild for developers who have built 3rd party tools using the Habitica API. Note that this is not instead of posting to the Tavern or other guilds -- they're allowed to do that too (as long as they don't spam multiple irrelevant guilds, of course).
- If a player asks for help through PM, and the question isn't about a private matter, it is advised that you reply and explain PMs aren't for support and that you will answer their question in the Habitica Help: Ask a Question guild or another chat. Some suggested wording: "PMs are not for support, but if you post your question in the Habitica Help: Ask a Question guild, I will answer it there." Or: "In case others are wondering about your question, I've answered it in [name of guild], so that everyone can benefit from the information!"
Children in Habitica
As described in Children Using Habitica, Habitica staff have a legal obligation to block any account for a child under 13 as soon as they become aware of the account, unless they have written permission from the child's parent or guardian.
When a Socialite sees an adult player posting about their child using Habitica, they can advise the adult player about the legal restriction related to children younger than 13. Habitica's staff have suggested that these words be used:
- Hi <NAME>! Just as a heads up, due to restrictions imposed by the Child Online Privacy Protection Act (COPPA), Habitica cannot allow children to use this website without their parent or legal guardian's permission. You will need to email Habitica's staff at firstname.lastname@example.org with your child's @Username and User ID (from Settings > API on the website or Settings > Authentication on the mobile apps), and include a statement that A.) you are their parent or legal guardian, and B.) you give your full permission for them to use Habitica. If you have any questions or concerns about Habitica, you can include those in the email as well!
When a Socialite sees a player state that they are under 13, the Socialite should immediately report the child's message and not interact with the child further in any way. This includes not posting the above message to the child.
If a Socialite merely suspects that a player is underage, they should take no action related to that. They should not inquire directly or indirectly about the child's age, nor should they explain to them that they need to be over 13 -- this is to protect their privacy and to prevent them from feeling that they should claim to be older than they are. They should not post the above message to the child. Socialites should assume that the child is 13 or older unless there is proof otherwise. However, if they are violating the Community Guidelines with spamming or any other undesirable behavior, it is still appropriate to report their messages as you would for any player.
From time to time, users may wish to survey other Habiticans regarding their gameplay or other topics. Before they can be posted, all surveys about any topic must be approved by Habitica's Staff at Staff (email@example.com). This applies both to surveys in Challenges and to those hosted on other websites that are linked to from anywhere within Habitica.
Once approved, surveys will appear in the Aspiring Socialites guild's description of when and to whom they can be advertised in Habitica. Any surveys not approved should be reported.
Contacting Staff and Moderators Urgently
Usually, when you see a problematic post, all you need to do is report it. This alerts the moderators and allows them to respond quickly. Two reports will hide a post, so most guidelines-infringing content is usually quickly hidden even if a moderator is not able to look at it immediately.
If you need to contact the moderators urgently about something you are not able to report, or to give them more context (e.g. translations, a summary of the situation, etc.), then you can use the Moderator Contact Form available on the website at Help > Contact the Moderation Team. (The form has not yet been implemented on the apps.)
There is usually no reason to need to contact the Staff urgently, but should the need arise you can send an email to firstname.lastname@example.org with the word "Urgent" in the subject line. Following up via the Moderator Contact Form to let the mods know you've sent an urgent email would be helpful in this case, as mods can then alert the staff.
When and When Not to Report a Post
When you report a post or message, an alert is sent to every moderator and any of them who are able to will put their own tasks on hold so that they can investigate the report. This absolutely should be used for violations -- if you see bullying, profanity, insults, or other clearly inappropriate material, please report it so the moderators can rush in and take care of it. The moderation team wants to keep the public spaces clean and comfortable for everyone, and they often don't know about problems until a community member flags them in.
However, it is not necessary to summon the mods for a non-urgent matter. The mods sweep through the Tavern a few times a day and delete extraneous posts, excessive chatting, party ads, etc. You don't need to send out an all-points bulletin for a newbie who says "hi" twice, and if you do, the mods will probably ignore it until their next sweep anyway.
Here are some examples of unnecessary reports (this is not a comprehensive list!):
- Someone giving a wrong answer to a question, unless it seems malicious or possibly harmful.
- A single nonsense post.
- A double post.
- A player who you believe is probably a child but has not given a specific age, which is the only piece of information mods can act upon.
- A player who has posted to the Tavern to say that they want to quit smoking or drinking. The Guidelines don't allow casual mention of those substances in the Tavern because it can be triggering to players trying to give them up, but declaring yourself part of that community is fine. However do report any mention of adult topics and illegal substances, even if that person is quitting.
- A post in a Habitica guild is off-topic
- Minor spam. The Community Guidelines do include an instruction to not spam but that's only something you need to report if someone has posted the same message many times on purpose (not just two or three times), or posted a large amount of nonsense text that ruins your scrolling experience, or posted the same off-topic post to two or more Guilds. It doesn't mean you can report something you personally feel is a low-value contribution to the conversation; that is not appropriate.
If you've reported a post and no mod showed up to hide or respond to it, it means there's no mod currently available -- they have jobs, they sleep, they are volunteers, and there are no shifts for mod coverage. Please don't report the same message again like an angry hotel guest at reception. Moderators will catch up on any reports they missed when they are available.
When you report a post, you'll see there's an optional comment form. You don't need to use that to describe the rule being broken unless it's not obvious. If you're reporting a long post that has a curse word tucked into it, it's useful to say "profanity in third paragraph" to help the mods find it, or if you want to clarify that this one post is actually part of an argument in progress, that's useful information. But you don't need to cite the Community Guidelines in the comment section when it's clear from the context which rule is being broken. You also don't need to defend your actions; for example, there's no need to include a softening disclaimer like "I'm so sorry to report something this person worked really hard on, I don't want them to be in trouble but it's important to keep this a safe space".
Finally, please be aware that reporting messages does not count toward Socialite tiers. There is absolutely no credit given for reports; in fact, abusing the report system may be held against you when considering your eligibility for promotion. You will not reap any benefit from "doing rounds" checking on guilds that you are not a part of, to root out minor violations that were not reported by members at the time.
- Memorable Bugs
- Habitica Help: Ask a Question guild - A good place to answer questions!
- Report a Bug Guild - Direct players here when they ask about bugs.
- Aspiring Socialites Guild - Join this to learn new information for Socialites as it becomes available.
- Party Wanted Guild - Direct party-hunters here.
- Wiki main page - Contains tips for getting started; good to reference for new players.
- Features Across Clients - Comparisons between the website and the official mobile apps.
- Mobile App for Android: Habitica - Information on how to do things via the Android app.
- Mobile App for iOS: Habitica - Information on how to do things via the iOS app.
Current Known Bugs & Issue Advice
Check out the Troubleshooting category for pages that contain advice on long-term bugs, as well as pages dedicated to troubleshooting guidance.
For things not displaying correctly, data issues, and syncing issues:
- For the Android app, follow the steps on the Android app page.
- For the iOS app, follow the steps on the iOS app page.
- For the website, if refreshing the page or closing/reopening the browser does not work, try:
- going to the Clear Browser Data page,
- clicking the red "Clear Data" button, and
- logging in again.
Public chat spaces in Habitica have a swearword blocker that does not allow posting messages containing profanity. Refer to the Chat Restrictions section in the Tavern page for more information.
Public and private chat spaces have a slur blocker that prevents a player posting a slur (an extremely offensive insult) and that automatically removes the player's public chat permissions.
The automatic removal of chat permissions sometimes causes a player to lose their chat permissions unfairly (e.g., if they were posting in a language other than English and one of the words in that language happens to be the same as an English slur). Moderators are notified as soon as someone is automatically muted and they will always reverse the muting as rapidly as they can when it is unjust.
Contributor Tier Process
If a player has been posting helpful, relevant, and accurate advice for some time, they may be awarded with a Tier and the Socialite title. If they continue to provide consistently positive and helpful assistance over time, they may be granted further Tiers.
There is no nomination process for Socialite Tiers. The staff and moderators assess helpful posts to determine when a player has earned a Tier. Tiers are not based purely on numbers of posts; staff and mods discuss candidates and evaluate the quality of their answers in context. Socialite Tiers are not awarded on a set schedule, but instead a Tier is given to a specific player when the staff and moderators feel that the player has earned it.
Socialite Tiers are usually only awarded for assistance provided in the Tavern and the Habitica Help: Ask a Question guild because it is harder for the staff and moderators to notice ongoing assistance in other areas. However, under special circumstances, a Socialite Tier might be awarded for other assistance at the discretion of the staff.