Thread:LordLykouleon/@comment-24150802-20181030060117/@comment-25085701-20181030185550

There aren't that many technical writers here -- I'm one of them, and I can say we struggle with that in my department at times as well. A rule of thumb that I use in my work:

- If it is an instruction, task, or other action that _you_ will perform, use 'You',  and if it is something in the specific in your posession/account, use 'Your'. This makes a construction:

You will need to change your password after logging in,   versus:

The user will need to change their password after logging in.

- If it is a generic, anyone trait, not applying to actions or instructions that must be performed, go with 'User' and third person, such as:

Habiticans who signed in on this day receive a pet. versus

If you signed in on this day, you receive a pet.

My two GP, anyway....