Board Thread:The Quarters - Q & A/@comment-71.191.167.104-20160810000136/@comment-27659888-20170203070919

Just to add to this discussion it can sometime be due "bad data" lurking in the background of your app/website. This may occur when an code update has taken place and hasn't "refreshed" anything correctly. To find instructions on clearing your cache/data is below:


 * Android


 * iOS


 * If you can't log in to the website,
 * Go to the Clear Browser Data page
 * Click the red "Clear Data" button
 * Try to log in again